FREQUENTLY ASKED QUESTIONS
At SimploraBD.com, we make every effort to ensure that the products you see on our website match what you'll receive. While we strive for accuracy in images and descriptions, slight variations in color, design, or packaging may occur due to lighting, screen settings, or manufacturing updates. Rest assured, we prioritize quality and authenticity to ensure you get a product that meets your expectations. If you're ever unsure or need further details, our customer support team is always ready to assist!
Placing an order on SimploraBD.com is easy! Simply browse through our product categories, choose the items you love, and click on “
You can easily view your sales receipt by logging into your account on SimploraBD.com. Simply go to the "Order History" section under your account settings, where you'll find a detailed list of your past orders. Click on the order you’re interested in, and your receipt will be available for download or printing. If you face any issues, feel free to reach out to our customer support team for assistance!
Returning an item on SimploraBD.com is simple! If you're not completely satisfied with your purchase, follow these easy steps:
- Log in to your account and go to the "Order History" section.
- Find the order containing the item you wish to return and click on it.
- Select the item you want to return and click on the "Return" option.
- Follow the prompts to fill out your return request and choose your preferred reason for return.
- After your return request is processed, you will receive a return label and further instructions.
Please note: Returns are subject to our Return Policy, which includes conditions like the item being in unused condition and within the return window. If you need help or have any questions, our customer support team is just a message away!
Yes, we do restock items that are marked as “out of stock” whenever possible! To stay updated on restocks, you can sign up for a back-in-stock notification on the product page. Once the item becomes available again, we’ll send you an email to let you know. You can also contact our customer support team if you're looking for an estimated restock date, and we'll be happy to assist!
At SimploraBD.com, we offer delivery services across Bangladesh! During checkout, you can select your preferred shipping address, and we will deliver your order directly to that location. Whether it's your home, office, or any other address, we ensure a smooth and reliable delivery experience. If you have any special delivery requests or need to update your address, feel free to reach out to our customer support team!
